Refund policy
We want you to love what you bring home from BUTTER.
We’re a small team working closely with artists and limited production runs. Every return has a real impact, so we appreciate your understanding and support in helping us keep BUTTER sustainable and artist-first.
If you have any questions before purchasing, we’re always happy to help guide you.
What can be returned or exchanged
We accept exchanges or store credit on eligible merchandise within 14 days of delivery, as long as items are:
- Unworn and unused
- In original condition
- With all original tags attached
At this time, we do not offer refunds for eligible items—store credit or exchange only.
What is final sale
The following items are final sale and not eligible for return or exchange:
- Limited edition prints
- Limited edition merchandise
- Original artwork
- Commissioned or custom pieces
- Sale or discounted items
These pieces are often produced in small runs or are one-of-a-kind, and we’re not able to restock them once they’re gone.
Shipping
- Original shipping costs are non-refundable
- We’ll provide a return label for approved exchanges or store credit requests
Damaged or incorrect items
If your order arrives damaged or you received the wrong item, we’ll make it right.
Please email us at hello@ourstoodeo.com within 48–72 hours of delivery with:
- Your order number
- Photos of the item and packaging if applicable
We will:
- Replace the item whenever possible
- If the item is limited and no longer available, we will issue a full refund
Start a return or exchange
To begin a return or exchange, please contact us at:
hello@ourstoodeo.com